Top 4 Messaging Mistakes Made by Marriage And Family Therapist Websites

This content is provided by zynnyme, an affinity partner of AAMFT. This information is not necessarily the view of AAMFT and should not be interpreted as official policy. 

Your private practice website is a hub for connection with potential clients. The messaging you use on your website and other marketing materials is meant to connect, inform, and motivate people to act for themselves. Your message could be the difference between someone being stuck in their pain and someone finding help to heal their pain.

But when you search for marriage and family therapists online or through a directory, you may find a lot of the messages have made some simple mistakes that we want to show you how to avoid.

Mistake #1: Ask a lot of questions

Imagine if you are meeting with someone you don’t know, naturally, you ask a lot of questions to get to know them. Yet, part of having a solid marketing plan is knowing who you do great work with and being able to speak to the pain of those ideal clients. You should know generally something about their pain. If you start your website asking a lot of questions such as: Do you feel stuck? Do you not feel like yourself? Do you struggle with anxiety or depression? Are you grieving the past or something in the current present moment? You communicate that you aren’t sure who you are speaking to and are unsure of what they might generally be going through.

Instead of asking a lot of questions, peppering them with all the possibilities of what could be going on, speak to the common pain points of your clients. This takes knowing who you want to work with though. You can’t speak to everyone in one message. You need to hone in and speak to the clients you do the best work with.

Imagine moving away from the questions and more into painting a picture of what they might be going through. For example, "you woke up this morning with a tightness in your chest that is all too familiar. You do your best to push down the anxiety and worry, but day in and day out, it creeps up on you rendering you exhausted. You can’t focus at work. You miss appointments or space out in conversations with friends and loved ones. You worry so much about what others think about you, you just never feel like you can let your guard down."

How does that messaging feel compared to questions? It conveys attunement, and an understanding of the client because you know other clients like them. They aren’t alone and you know how to help.

Mistake #2: You aren’t clear about how you help

So many therapist websites speak in generalities about how they help. Many therapists talk about how they hold a safe nonjudgmental space for their clients. I hope they do! That is important, but that is the standard across the board. Besides, does a client really know how a nonjudgmental space being held for them helps? Probably not other than that there is comfort.

Instead, speak to how you show up as a therapist, giving good, informed consent about what to expect from you as a clinician. We aren’t speaking about being competitive and comparative with other clinicians. You never need to put down others to put yourself out there. You simply want to stand out clearly about what is unique about you in this work.

For example, I help anxious, high-achieving adults to simmer their anxiety so they can be comfortable in their own skin. I meet with my clients weekly because that is what gets better outcomes for the way that I work. I’m not a therapist who gives homework, instead, you will learn tools you can use outside of the session to use your body's wisdom to help you integrate more calm states in your day-to-day. Many of my clients love that they get to move their bodies during sessions and that there is a lot of laughter in the process of healing, It doesn’t always have to be so serious as you see on TV.

In this example, you can learn more about how the therapist works and what to expect. This gives the potential client way more information to decide if this is a good fit for themselves. Maybe they decide they don’t like what they read. That’s a good thing because it’s helping them tune into their own wisdom about what they need and it expedites them on the path to finding the right therapist for them.

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